Dog Walking
and Home Boarding
Based in St Johns, Worcester
Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Contact details
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Telephone: 07903 266254
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Email: stjohnswalkies@hotmail.com
What Information We Collect, Use, And Why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Photographs or video recordings
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Information relating to compliments or complaints
We collect or use the following information to comply with legal requirements:
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Name
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Contact information
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Address
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Purchase or service history
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Correspondence
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our Lawful Bases for the Collection and Use of Your Data
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we must collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for legal requirements are:
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Contract – we must collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we must collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we must collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we must collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where We Get Personal Information From
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Directly from you
How Long We Keep Information
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Potential Customers: No longer than 6 months from the date of enquiry.
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Customer Forms and Records: 3 years from the date of the last booked service.
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Customer Emergency Contact Details: 3 years from the date of the last booked service.
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Customer Spouse Details: 3 years from the date of the last booked service.
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Invoice and Account Records: 6 years
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Home Boarding: Voluntary Helpers and Evacuation Address: Retain for 3 years post-licence surrender. Destroy earlier if a nominated individual rescinds their participation.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who We Share Information With
Data Processors
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Accountant: This data processor does the following activities for us: Creates company accounts, processes tax return.
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Website Host: This data processor does the following activities for us: Holds contact data from potential customers.
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Invoicing Software: This data processor does the following activities for us: Creates and stores invoices.
Others We Share Personal Information With
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Relevant regulatory authorities
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External auditors or inspectors
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Professional consultants
How To Complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
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Email: stjohnswalkies@hotmail.com
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Telephone: 07903 266254
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint